Service, Maintenance and Repair

In Robotek, service is given in two different contents. One of these includes service while second one includes maintenance and repair processes.

Application service

Application engineers and system engineers give the application service.

Application engineers provide application support intended for materials and processes. They also give back up regarding any part of the installed system. These support can be given by phone or in place.

System engineers, by working with the customers produce mechanical, electric-electronic and software solutions and projects intended for polyurethane dispensing technology, they set the system, study aimed at amelioration of existing systems, give the service in the area of testing and installing.
 

Maintenance options

1- Under the warranty
For the products sold by Robotek, warranty period against production and design fault is usually 24 months and service is given without any charge during this period.

2- Contractual
For the products that are not under warranty an annual (monthly paid) ``Technical Support and consultation`` agreement is prepared and signed mutually. This method is the most recommended way for both Robotek and customers.

Some advantages for these companies;

• They have a priority on the service

• They receive unlimited service and phone support

• Until broken product is repaired, if it is possible a consignment is sent

• Protecting general maintenance is given three times in a year

• Technical development and present news are sent to customer by email

• Price discount is applied in new purchase.

3- Maintenance with a cost
Out of above mentioned options hour/price tariff is applied for the service given in the fields or in Robotek`s.

The aim of Robotek Training Program is to transfer the knowledge for the polyurethane dispensing technology, the process, the system and the application experience to the users effectively. All training programs include theory as well as application based information. In the laboratory, workshop and at customer side, there are training sets built for application purpose. 

Operation

 
Also after commissioning, we offer our assistance with our comprehensive after-sales-service. In addition to our free of charge acceptance trainings held in-house or at the customer's premises, we offer to participate in our application-technical seminars at any time."

Sales and technical support

Continuous production is maintained with delivery from stock for spare parts, comprehensive product manuals and customer training programs. With a team of expert designers, application engineers, sales specialists and service technicians, Robotek is focused on not only meeting customer expectations, but always exceeding them.

Consulting